March 21, 2014 – SunPower has just released their Net Promoter Scores for their North American installers for the year 2013. Clean Solar, a SunPower Elite Dealer, has one of the top scores! We ranked in the 80th percentile, meaning we had a higher score than 80% of all SunPower installers!
In fact, the Clean Solar score was nearly 30% above the average score for all North American installers and nearly 15% above the average for all U.S. Elite Dealers! More than 80% of our customer responses ranked us at a “9” or “10” for the likelihood of recommending Clean Solar to their friends and family! We especially excelled in the fields of “Courtesy and Respect,” “Sales Needs,” and “System Design.”
SunPower sends a survey request to all their customers encouraging their response to a number of questions. Questions range from the quality of the installation, the knowledgeable sales team, and communication/responsiveness throughout the solar installation process.
Thank you to all of our customers that have shared their experiences on sites like Yelp, and this SunPower survey! Let’s make our 2014 score even higher!